Returns & Refunds

Last updated: September 2026

At Fitpole, we want you to be satisfied with your purchase. Please review our return, refund, and warranty policy below before placing your order. Nothing in this policy limits any rights you may have under mandatory consumer protection law in your country of residence.

Right of Withdrawal (EU Consumers)

If you are a consumer resident in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason, in accordance with Directive 2011/83/EU on consumer rights.

To exercise this right, you must inform us of your decision by a clear statement sent to info@fitpole-store.com
before the 14-day period expires. You should include your order number and the items you wish to return.

Returned goods must be sent back within 14 days of notifying us. Items must be unused, in their original condition, and include all original packaging, tags, and accessories.

The direct cost of returning the goods is your responsibility, unless the item was defective or incorrectly shipped.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome. If approved, refunds will be issued to the original payment method within 14 days of receiving the returned goods, or within 14 days of receiving proof of return shipment, whichever is earlier.

The actual time for funds to appear on your account depends on your payment provider or financial institution and may take additional business days.

Damaged or Incorrect Items

If your order arrives damaged, defective, or does not match what you ordered, please contact us within 7 days of delivery at info@fitpole-store.com, including your order number and photographs of the item and packaging. In such cases, we will cover return shipping costs and offer a replacement, exchange, or full refund at your choice.

Statutory Warranty

For consumers resident in the European Union, all goods are covered by a minimum two-year statutory warranty against defects in accordance with Directive 2019/771/EU. During this period, you are entitled to repair, replacement, price reduction, or refund for goods that do not conform to the contract, subject to the conditions set out in applicable law.

Normal wear and tear, damage resulting from misuse, improper care, or accidents are not covered by the warranty.

Non-Returnable Items

The following items are excluded from the right of withdrawal for hygiene reasons, once the seal or original packaging has been opened:

Hosiery and stockings
Heel protectors
Grip products
Deodorants and care products

Items that are not sealed, or where the seal has not been broken, remain returnable under the standard 14-day right of withdrawal.

How to Return an Item

To return an item, please follow these steps:

Contact us at info@fitpole-store.com with your order number and the items you wish to return
Wait for our reply with return instructions and the return address
Send the item back in its original condition and packaging within the applicable timeframe
Retain proof of shipment until your refund is processed

Please do not send items back without contacting us first, as this may delay processing of your return.

Non-EU Customers

Customers resident outside the European Union may return unused items in original condition within 14 days of delivery, subject to the same conditions described above. Return shipping costs are the responsibility of the customer, and any customs duties or import fees originally paid are non-refundable.