Privacy Policy

Last updated: July 2026

At Fitpole, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

Information We Collect

When you place an order, create an account, or contact us, we may collect the following information:

Full name
Email address
Phone number
Billing and shipping address
Order details
Payment information processed by our payment providers
Technical information such as your IP address, browser type, device information, and cookies

How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Provide customer support
Communicate with you about your purchases
Manage your customer account
Prevent fraud and improve website security
Improve our products, services, and website
Comply with applicable legal obligations

Payments

Payments are securely processed through trusted payment providers, including Robokassa. Payment card details are transmitted directly to the payment provider using encrypted connections and are never stored on Fitpole servers.

Available payment methods may vary depending on your country, currency, and the payment options supported by Robokassa.

Cookies

Our website uses cookies to:

Keep your shopping cart and account active
Remember your preferences
Improve website performance
Analyze website traffic and usage

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

Sharing Your Information

We share your information only when necessary to:

Process payments
Deliver your orders through shipping providers
Provide website hosting and technical services
Comply with applicable laws or legal requests

We do not sell, rent, or trade your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfill your orders, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your country or region, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information
Request a copy of the data we hold about you
Object to or restrict certain types of data processing where permitted by law

Contact Us

If you have any questions about this Privacy Policy or how your personal information is processed, please contact us using the contact information provided on our website.