Privacy Policy

Last updated: September 2026

At Fitpole, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

Who We Are

Fitpole is an online store operated by UAB “Baltic Marine Spedition”, a company registered in Lithuania (company code 302622025, VAT number LT100006102019).

For the purposes of the EU General Data Protection Regulation (GDPR), the company is the data controller of your personal data. You can contact us at info@fitpole-store.com

Information We Collect

When you place an order, create an account, or contact us, we may collect the following information you provide directly:

Full name
Email address
Phone number
Billing and shipping address
Order details and purchase history
Account credentials, if you register an account
Communications with our customer support

We also collect information automatically when you use our website:

IP address and approximate location
Browser type, device type, operating system
Pages visited, time spent on site, referring website
Cookies and similar technologies

Payment card details are entered directly on the payment page of our payment provider and transmitted via encrypted connection. We do not store or have access to your full card number, CVV, or expiration date. We receive only limited information from the payment provider necessary to process your order, such as the last four digits of the card and the transaction result.

How We Use Your Information

We use your personal information to process and fulfill your orders, manage your customer account, communicate with you about your purchases, provide customer support, prevent fraud and improve website security, improve our products and services, and comply with applicable legal obligations.

Under GDPR, we process your personal data on the following legal grounds: performance of a contract (for orders, account management, and support), legal obligation (for tax and accounting compliance), legitimate interests (for fraud prevention, security, and service improvement), and consent (for marketing communications, where applicable).

Payments

Payments on our website are processed by Stripe Payments Europe, Ltd., a licensed payment institution regulated by the Central Bank of Ireland. Stripe acts as an independent data controller for the payment data it processes. Their privacy policy is available at stripe.com/privacy.

Available payment methods may vary depending on your country and the options supported by Stripe.

Sharing Your Information

We share your personal data only with the following categories of recipients:

Payment processors (Stripe) — to process your payments
Shipping and logistics providers (DHL Express and other international carriers) — to deliver your orders
Website hosting and technical service providers — to operate our website
Accounting and legal advisors — where necessary for compliance
Public authorities — where required by applicable law

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies

Our website uses cookies and similar technologies to keep your shopping cart and session active, remember your preferences (such as language and currency), analyze website traffic and usage patterns, and improve website performance and user experience.

You can manage your cookie preferences through your browser settings or through our cookie consent banner. Please note that disabling certain cookies may affect the functionality of our website.

International Data Transfers

Some of our service providers (including Stripe and certain hosting or analytics providers) may process personal data outside the European Economic Area, including in the United States. Where such transfers occur, we ensure appropriate safeguards are in place, such as European Commission Standard Contractual Clauses or the EU-U.S. Data Privacy Framework, in accordance with GDPR requirements.

Geographic Availability

Our products are available for purchase and shipping worldwide, except to jurisdictions subject to international sanctions or where delivery is otherwise restricted by applicable law. We reserve the right to refuse or cancel orders that cannot be lawfully fulfilled.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy:

Order and transaction records — up to 10 years, as required by tax and accounting legislation
Customer account data — for as long as your account is active, plus 3 years after account closure
Customer support communications — up to 3 years after the last interaction
Marketing data — until you withdraw your consent or object to processing
Website analytics data — up to 26 months

Your Rights

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction that grants similar rights, you may have the right to access your personal data, correct inaccurate information, request deletion of your data (subject to legal retention requirements), request restriction of processing, object to processing based on legitimate interests, receive your data in a portable format, and withdraw consent at any time where processing is based on consent.

You also have the right to lodge a complaint with a data protection supervisory authority. In Lithuania, this is the State Data Protection Inspectorate (VDAI), vdai.lrv.lt.

To exercise any of these rights, please contact us at info@fitpole-store.com. We will respond within 30 days.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted connections (HTTPS), access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Material changes will be communicated to registered customers by email where appropriate.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is processed, please contact us at info@fitpole-store.com, or by post at Baltijos pr. 12A, LT-94108, Klaipėda, Lithuania.