Last updated: July 2026
At Fitpole, we want you to be satisfied with your purchase. Please review our return and warranty policy below before placing your order.
Warranty
Footwear and apparel are covered by a 14-day warranty from the date of delivery or purchase, provided the item remains in its original condition and shows no signs of wear, use, or damage.
Returns
If you would like to return or exchange an item, please contact our customer support team before sending your order back. We will provide you with the appropriate return instructions.
Returned items must be unused, in their original condition, and include all original packaging and accessories where applicable.
Non-Returnable Items
For hygiene and safety reasons, the following products cannot be returned or exchanged:
- Heel Protectors
- Grip Products
- Hosiery
- Items from the Care Products category
- Deodorants
- Small accessories
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
If approved, refunds will be issued using the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team using the contact information available on our website.
